This page explains our general B2B support framework: what may be covered, what evidence is required, how claims are reviewed and what remedies may be available.
A claim is assessed against the written product specification, approved sample or drawing, shipping terms, inspection records and the evidence supplied by the buyer.
Contact us before returning, repairing, disposing of or modifying the product. Unauthorized action may make it impossible to verify the claim.
Send the order or invoice number, product model, affected quantity and a short description.
Keep the product, original packaging, carton labels and damaged components until review is complete.
Provide clear photos, video, measurements or test information requested for the specific issue.
We compare the evidence with the order specification, shipping terms and available records.
If accepted, the remedy is confirmed in writing according to the order terms and practical circumstances.
Clear evidence protects both buyer and supplier. It shows the affected part, scale of the issue and whether the packaging or shipment was involved.
The appropriate remedy is selected according to the product, affected quantity, destination, shipping terms, available parts and the signed commercial agreement.
Suitable when a replaceable component resolves the verified issue.
May be considered when repair or component replacement is not practical.
May be agreed for a future order when appropriate to the situation.
Full or partial refund is available only when approved under the applicable order terms.
Non-defective B2B returns are not automatically accepted. Approval depends on the product, customization, condition, destination, shipping cost and signed order terms.
Prepare your order number and clear photos or video. Our team will acknowledge the message and advise what additional evidence is needed.