Privacy Policy

1. Introduction

Stellar Start ("we," "our," or "us") operates the website located at stellarstartherp.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or contact us regarding our products and services. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — your name, email address, phone number, company name, and country, which you provide when submitting our enquiry form or contacting us via WhatsApp.
• Enquiry details — product interests, order quantities, and messages you send us through our contact form.
• Usage data — information about how you interact with our website, including pages visited, time spent, and browser type, collected automatically via standard web server logs or analytics tools.
• Cookies — small data files placed on your device to improve your browsing experience. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your product enquiries and wholesale requests
• Provide pricing, availability, and product information
• Improve our website content and user experience
• Send product updates or newsletters, only where you have consented
• Comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — third-party tools that help us operate our website (e.g., Netlify for form processing and hosting). These providers are bound by confidentiality obligations.
• Legal authorities — where required by law, court order, or governmental regulation.
• Business transfers — if Stellar Start undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including responding to your enquiry, maintaining business records, and complying with legal obligations. Contact form submissions are retained for a maximum of 24 months unless you request earlier deletion.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal information
• Objection — object to our processing of your data for marketing purposes
• Portability — request transfer of your data in a structured, machine-readable format

To exercise any of these rights, please contact us at tonytan9505@gmail.com. We will respond within 30 days.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies — required for the website to function correctly (e.g., maintaining your session).
• Analytics cookies — help us understand how visitors use our website so we can improve it. We may use tools such as Google Analytics for this purpose.
• Advertising cookies — may be used to deliver relevant advertisements and measure their effectiveness. These cookies may be set by third-party advertising partners.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

8. Third-Party Links

Our website may contain links to third-party websites including WhatsApp. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are directed at business professionals and are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Transfers

Stellar Start operates globally. If you are located outside China, your information may be transferred to and processed in China or other countries where our service providers operate. We take appropriate steps to ensure your information is protected in accordance with this Privacy Policy.

11. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: